How does Comfy Workers Minimise the Risks of Late Payments?

Modified on Fri, 17 Mar 2023 at 02:29 PM

Comfy Workers has specific security procedures in place to minimise late payment risks for our hosts. These include:

  • Qualifying our clients prior to accepting their inquiry for accommodation
  • Carrying out credit checks on companies to ensure their suitability for collaboration
  • Obtaining a safety deposit from all our clients when the booking is confirmed

Our policy requires upfront payment for all bookings of one month or less, and monthly advance payments for longer bookings. Hosts choose a cancellation policy from our option list to mitigate risks on larger bookings too. For bookings made in advance, we generate and send invoices 18 days prior to check-in, with a minimum of 7 days advance payment from the client required. 

What happens if payment is not made?

If payment is still not made by the final day due, we will re-attempt to get payment, but failing that we will cancel the booking, with immediate effect, and ask the guests to leave the property straight away (for those that have checked in already). The cancellation policy will then be enforced, and we will begin legal proceedings to collect any monies owed. 

Please note, this is a worst case scenario and an extremely rare situation to find ourselves in. We do everything in our power to reduce the risks of this occurring and to protect the value of our bookings. 

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