Newest Features to Our Platform

Our development team have been working hard to bring two new features to our platform that are now available for hosts and guests to utilise:

Cancellations

If, for any reason, a host or guest has to cancel a confirmed booking, the process has now been made a lot smoother for all parties involved:

1. In the first instance, contact a member of our Service and Support team to provide details of the cancellation. We will then enter these details onto our system. 
2. An auto email notification is then sent out to the canceller, including a link for the canceller to confirm this request. Please note that this must be completed in order to complete the confirmation. 
3. Once confirmed, a member of Service and Support will send an email to all parties confirming the cancellation has been processed. 
4. The system, any payment plans and invoices will automatically be updated to reflect these changes. 

Damages - Coming Soon

This feature will be live on our platform imminently, and allows both hosts and guests to report all issues and damages live into the system via their account. There is then a chat function between the host and guest to get any issues reported and resolved.