Overview - How Does it Work?

Modified on Fri, 30 May at 1:01 PM

A client will submit an inquiry either via our platform directly or with one of our sales team, providing as much information as possible of their specific requirements. For example:

  1. Location
  2. Budget pppn
  3. How many guests
  4. Can they share bedrooms (not beds)
  5. Stay duration
  6. Parking requirements
  7. Max travelling distance 


Our sales team will then send the inquiry out via our platform, which will notify hosts based on their properties proximity to the inquiry. The notification you receive will be via email giving a brief overview, however you will need to log into our platform to view all the details of the inquiry & also t make your offer.


Please note - inquiries are currently sent out to hosts based on location only at present and not property size or facilities. Therefore you may receive inquiries which are for larger numbers than you can accommodate. We encourage you to make offers even if the booking is for more people than your property can hold, as we may need to split the clients up into multiple properties to cover the total amount of people. (Please ensure you base your price only on the amount of people you can accommodate).


If you have the availability at the time of the inquiry reaching you then you will just need to send your offer via the form on the platform. All offers received are reviewed by our team, a shortlist is created (in case any offers submitted do not fit the criteria), and this shortlist is sent to our client to review. 


Hosts are then able to keep a track on the progress of the inquiry by logging into their account and going to the inquiry tab located at the top of the page. Here you can filter your inquiries into various stages : 

All - shows all inquiries and their current status 

Awaiting offers - inquiry is live and awaiting you to submit an offer or mark as unavailable. 

Offer Made - inquiries which you have submitted offers for already and remain live and awaiting client decision. 

Awaiting confirmation - your offer has been selected and we are awaiting you to confirm the booking

Expired - this indicates our client has chosen to book with a different host , or they no longer need the accommodation. 


We appreciate that many of our hosts also advertise their properties on "instant book" platforms such as Airbnb and Booking.com, so if at any point your availability changes please just let us know. 


If you are successful, our sales team will contact yourselves straight away to check the availability is still there and get it booked in. The inquiry status on our platform will also update should you be unsuccessful. 


Please note - waiting times from the point of an offer can vary from client to client. Comfy Workers aim to get things confirmed as soon as possible, however depending on the type of client, there could be one or two people that need to "sign off" a booking. Please keep in mind when awaiting feedback, and keep checking your inquiry status for live updates. We are unable to personally notify each host if they are unsuccessful or provide updates over the phone.





Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article