Booking Cancellation Policy

Cancellations are an unavoidable part of the booking sector, and unfortunately cancellations can occur. Having a cancellation policy covers the client for any changes, but will also protect you from missing out on revenue or bookings if a cancellation does occur.

ComfyWorkers offers multiple cancellation types. You have to select a cancellation policy with any offer, please ensure you select the correct one for you, as this cannot be adjusted once the booking is confirmed.

Cancellation types: 

• Strict - Cancellation within 14 days of check-in (or with 14 days notice period during a stay) where the 14 days is non-refundable.
• Flexible - Cancellation within 7 days of check-in (or with 7 days notice period during a stay) where the 7 days is non-refundable.
• Relaxed - Cancellation within 2 days of check-in (or with 2 days notice period during a stay) where the 2 days is non-refundable.
• Super Relaxed - Free to cancel before 10 am on any day during the booking.

Please note: Your own different cancellation policies do not apply to any bookings confirmed via our platform. The cancellation policy can be applied at any point before or during the booking. 

What is the process to cancel a booking? 

A member of staff will reach out to yourself on notification of a cancellation, confirming the details. This will also be confirmed via email and the platform will update showing the booking is cancelled (see below), with the revised check out date highlighted. 

Any payment plans will be updated accordingly. If you are awaiting a payment for the payment period where the cancellation has occurred then the host payout will be adjusted accordingly and sent out in line with the original payment timeline. 

If a refund is required from the host following a cancellation due to payment covering beyond the cancellation period, then we will issue an invoice to the host for the refund which as per our terms is due to be settled within 7 days. 

A booking will remain in your confirmed bookings until after the revised check out date, after which the booking can be located under the cancellations tab.