Booking Cancellation Policy

Cancellations are an unavoidable part of the booking sector. As it can happen anytime, you need to make sure that guests know what to expect. Not only will it help your guests, it will also protect you from missing out on your revenue or booking flow. 

ComfyWorkers offers multiple cancellation types. It is up to you which one you want to apply to your offer. 

Cancellation types: 

• Strict - cancellation within 14 days of check-in (or with 14 days notice period during a stay) where the 14 days is non-refundable
• Flexible - cancellation within 7 days of check-in (or with 7 days notice period during a stay) where the 7 days is non-refundable
• Relaxed - cancellation within 2 days of check-in (or with 2 days notice period during a stay) where the 2 days is non-refundable
• Super Relaxed - free to cancel up until 10 am on any day during the booking.

You have to submit a cancellation policy with any offer, please ensure you select the correct one for you, as this cannot be adjusted once the booking is confirmed.

Please note : your own cancellation policies do not apply to any bookings confirmed via our platform. The cancellation policy can be applied at any point before or during the booking. 

What is the process to cancel a booking? 

A member of staff will reach out to yourself on notification of a cancellation, confirming the details. This will also be confirmed via email and the platform will update showing the booking is cancelled (see below), with the revised check out date highlighted. Any payment plans will be updated accordingly.  

A booking will remain in your confirmed bookings until after the revised check out date, after which the booking can be located under the cancellations tab.

If you need to cancel a booking for any reason, please contact a member of our support team to discuss.