Adding Check In Information

To ensure a smooth experience for both you and your guests, please follow the below check-in process carefully. These guidelines help us maintain consistency, avoid confusion, and deliver excellent service.

When do I need to upload check-in details?

Check-in details must be uploaded no later than 9:00 AM on the day of check in.

We kindly ask that this information is provided proactively, without the need to be prompted on the day. Timely submission is essential to ensure a smooth guest experience and effective support.

How do I upload check-in details?

Navigate to the bookings page in your host dashboard. Here it will show if you need to add check in details : 

Click "Add check in details" to Upload all required check-in information and full address directly to the booking.

You are given clear guidance on what to and what not too include in your check in details : 

You need to complete all the below sections with as much details as possible while complying with the rules. 

Full address : please ensure you provide the full address including postcode

Access Information : give clear guidance on how the guests access the property including :

• Lockbox Location & Code – If using a lockbox, clearly state where it is and the code.

• Apartment Entry Codes – For apartment buildings, supply all necessary key pad codes or instructions.

• No Lockbox? – Explain exactly where the key can be found and how to access it (e.g., concierge pickup, hidden spot, etc)

• If the property is difficult to locate or requires access through a particular door then please ensure this is all provided

Additional information : this is house specific information that guests would need during their stay including : 

• Wi-Fi details – Network name and password

• Usage instructions – Optional guides for appliances, heating systems, or anything unique about the property

• Cleaning & waste disposal scheduals

• Parking info – If parking is available, clearly state:
  -How many cars can be accommodated
  - Whether parking is private or on-street
  - Any instructions or permits needed

Check in and out times : these are automated but you can amended these if required. 

What must I NOT include?

    To maintain brand consistency and professionalism, the following are strictly prohibited in your check-in details:

• ❌ Your name, personal contact information, company name, or logo

• ❌ Mentions of “meet and greets” – We do not offer in-person check-ins. If you believe this is necessary, contact us directly before uploading to the portal.

• ❌ Links to any forms that the guest would be required to complete

• ❌ Guidebooks or documents containing any of the above forbidden elements

• ❌ Individual Terms and Conditions both you and the client sign up to our t&c's, plus you can add your generic house rules under your host profile. 

By following these steps, you help us deliver a smooth, professional guest experience—while also following our t&c's. Thank you for your cooperation and for being part of our host community!